Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: 2026
On this page
Information We Collect
Personal Information You Provide
- Name, email address, phone number, and postal address
- Event details including date, venue, guest count, and event type
- Budget information and service preferences
- Photos and inspiration images you share with us
- Payment information when booking our services
- Communications with our team via email, phone, or WhatsApp
How We Use Your Information
Primary Uses
- To provide and deliver our event design services
- To process payments and manage bookings
- To communicate with you about your event
- To send quotes, invoices, and event updates
- To improve our website and services
- To respond to your inquiries and requests
Marketing Communications
- To send you inspiration, tips, and exclusive offers (with your consent)
- To share our portfolio and recent work
- To notify you about new services and promotions
- You can opt out of marketing emails at any time
Data Security
How We Protect Your Data
- SSL encryption for all data transmitted through our website
- Secure servers with firewall protection
- Regular security audits and updates
- Limited access to personal information by authorized personnel only
- Secure payment processing through trusted partners
Data Retention
- We retain your information for as long as needed to provide services
- Client records are kept for 7 years as required by Kenyan law
- You may request deletion of your data at any time
Your Privacy Rights
Under Kenyan Law (Data Protection Act, 2019)
- Right to access – Request a copy of your personal data
- Right to rectification – Correct inaccurate or incomplete data
- Right to erasure – Request deletion of your data ("right to be forgotten")
- Right to restrict processing – Limit how we use your data
- Right to data portability – Receive your data in a structured format
- Right to object – Object to certain types of processing
- Right to withdraw consent – Withdraw consent at any time
Children's Privacy
Age Limitation
- Our services are not directed to individuals under 18
- We do not knowingly collect information from children
- If we learn of such collection, we will delete the information promptly
International Data Transfers
Data Location
- Your information may be transferred to and processed in countries other than Kenya
- We use services like payment processors that may store data internationally
- We ensure adequate safeguards are in place for such transfers
Changes to This Privacy Policy
Policy Updates
- We may update this policy from time to time
- Significant changes will be notified via email or website notice
- The "Last Updated" date at the top will reflect the latest version
- Continued use of our services constitutes acceptance of changes
Contact Us
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer.
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
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